Experienced great purchaser service sine 1/17. Been pulled from the FRA flight and stayed for 2 days in Philly. These days 1/19 I'll resume my flight to FRA with approximately par documentation. To my surprise the ticket agent within the sign in counter were absolutely impolite, not helpful and predicted me to hunt down my luggage that was checked in on the seventeenth Which I had been not able to retrieve Once i was pulled off the flight on Sunday.
january 26 my son flew non cease from st. louis to laguardia airport Big apple. He arrived, his baggage didn’t. He documented within the airport that his bag didn't arrive from the aircraft. The Girl in the booth checked the assert ticket. The bag experienced not left St. Louis. She gave him a locator quantity and explained to him they would be making contact with him quickly. They might not discover it so that they despatched him a kind to complete of his possessions while in the bag. He sent it in.
Really unhappy with A.A. consumer relations. My spouse went to Italy for the memorial of her mom and though she was there she acquired bronchitis with ear an infection, subsequently the medical doctor advised her not to fly right before a single 7 days to obvious the infection.
Make sure you refund by complete fare such as the extra $20 I compensated for Whatever you explained was likely to be extra space.
I'm holding reservations for flights departing 26 Sep. I booked this flight in June. I'm working with two vouchers as partial payment for these flights. I despatched the vouchers to your deal with provided in July.
I'll say she(AA) identified a later on flight for me on An additional airline,which I so appreciated,but she absolutely might have a lot more nice in working with me.
buyer service agent through the “technological know-howâ€/Net staff named lisa really HUNG UP on me Once i was chatting. i’ve under no circumstances had this type of poor expertise right before. she was exceptionally impolite right before hanging up.
I was a passenger on yor flight AA2016 from Phil. airport on 4/nine/16 and return flight AA1755 outside of Atl. airport back to Phila. on 4/ten. My ticket was for an aisle seat with wheelchair assistance thanks to my handicap. Around the flight away from Phila., I had an aisle seat. The youthful Woman occupying the window seat was so significant she couldn’t fasten her seatbelt. She quickly fell asleep and commenced snoring loudly which continued for the whole flight. To the flight back again, I'd my boarding move was for a regular seat. I attempted to change seats in the kiosk , because it indicated there have been further seats in the primary cabin area with no achievements. My son and daughter-in-law were being denied gate passes to help me get right down to the plane as well as the ticket agent was truly disagreeable. I attempted to update for the boarding desk, then young person indicated my ticketwas for handicap in his computer, he mentioned the cabin seats were out there and attempted to enhance me but with no accomplishment. After i received again into Phila., I waited Practically 40 minutes to obtain from the plane to baggage. This was essentially the most humiliating and demeaning expertise I have ever had. If the wheelchair finally arrived, the woman commenced complaining about being forced to press me. She couldn’t receive the wheelchair up the elevation.
I really strongly will not want to fly with American Airways at any time once more, their shopper service is horrible!!! I was on the flight on Monday from Miami, Florida to Norfolk, Virginia and had to worst lay in excess of. Why in the world do I have to fly to Big apple to go back to Virginia. My combat was suppose to depart Miami International to Laguardia at 5pm. The flight was to start boarding at four:30pm and they created an announcement that their could be a fifteen moment delay And that i went to your counter to talk to the consultant if I had been planning to make my link and she or he informed me I could be wonderful. The main reason I checked on my connection was since my lay over wax only fifty eight minutes. We’ll we boarded the flight so I thought I will be fantastic to catch my relationship bug which was so we sat to the airplane for more than and hour although they mounted the many needed to correct. They didn't give any one the possibility to attempt to make alternate travel which was absolutely Improper. I had been in Miami for my brother’s funeral given that Thursday. My husband is effective two career and he had to just take off from work Thursday, Friday and Monday from both equally Work. I also needed to choose off myself. The flight ultimately took off And that i skipped my connection.
Make sure you notify me how This may be settled. I do enter the proper precheck selection around the reservation variety and The shopper service agent has also Test it. This does not use fantastic relations that has a buyer who flies eight to 10 periods a yr.
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Even now trying to find someone to help me with my challenge. Have sent a information within the AA site which has a response that made no perception. Have named and been explained to to send the concept. I attempted to response on the information that created no feeling And that i gained an e-mail again stating which the e-mail deal with I responded to just isn't is use.
The flight crew automatixallu designed me Verify my bag While thier were several open up overhead bins. See hooked up flight data. It could be good whenever description they crew did bot observed it wasnt thier fault and dont blame them.
I lately took a flight from JFK to St Thomas with a Saturday 8 am flight and had by far the most helpful, productive knonwledgable flight attendant she was good. I would like to thanks her for earning my trip additional pleasing.